refund policy

We aim to offer services that will benefit all our customers. We hope you are happy with every purchase you make. In certain circumstances, you may want to return some items. Please read our return policy below, we will do our best to assist you.

Returnable items

Items that can be returned/refunded or exchanged follow the criteria as below:

1. Faulty items damaged/broken, or soiled upon arrival.
2. Items received in the incorrect product/color.

For any return request, please contact our customer service team (aftersales@dreame.tech) for arrangement. Please note, it is customer’s responsibility to pay for all shipping costs (including duty and tax if applicable) for return. We will not be responsible for any loss in transit. We recommend you send by registered post and retain proof of postage.

For any reason if you would like to cancel your order while order is under shipping process, you will need to wait until you receive the package in hand before making a return request. Because Cross-Border Shipping involves complicated procedures, domestic and international custom clearance, and local and international shipping carriers and agencies.