Ordering and shipping

If you wish to cancel your order, please contact us. Once the cancellation has been made, we will notify you by email.

If we cannot process the requested cancellation immediately because the package has already been shipped, we will contact our parcel service to have the package returned to our warehouse, if the package can be returned.

After receiving your order, we will process it within 2-3 business days, refund the full amount to your account if the order was paid in advance, and notify you by email.

Once an order has been submitted, we can no longer change the products ordered or the selected quantity.

In this case, we recommend that you contact us and cancel the incorrect order.

We then recommend that you place a new order for the item(s) you want on our website.

If you would like to change your shipping address, please contact us and we will do our best to help you in this matter.

If we can no longer change the address because the package has already been shipped, we must contact our parcel service to request a change of the delivery address.

For an address change we need the following information:
-First and Last Name
-Delivery address
-Zip code and city
-Phone number

Please note that this process may delay the delivery time. Dreame is not responsible for delivery delays due to an address change requested by the customer.

After your order has been successfully submitted, the warehouse will process your order on the following working day. The goods will then be assembled, packaged and sent to you. As soon as the shipment is on its way to you, you will receive an email notification with the tracking information and the expected delivery date from our parcel service partner.

Please note that the standard delivery time of 1-3 business days are estimates and may vary depending on circumstances such as distance, local holidays and other external factors beyond the control of Dreame and the courier. Parcels are not dispatched or delivered on weekends and local holidays and may vary due to external factors beyond the control of Dreame and our courier.

While we always strive to deliver our orders on time, we recognize that the unforeseen is inevitable. External factors beyond the control of Dreame and the courier, such as extreme weather conditions and technical failures, may occasionally cause delays, and we ask for your patience and understanding in such cases.

Please also note that delivery times may be longer than usual during promotional periods.

If you have any questions about the status of your order, please feel free to contact us. If you already have a tracking number, you can also check the status via the website of the respective parcel service provider.

If you have received your package and the contents do not match what you ordered, please contact us immediately and provide us with the following information:

A photo of the goods you received, together with the delivery note (please ensure that the details are clear and legible).

If you have ordered a cordless stick vacuum cleaner, please send us a clear picture of the product.

If you have ordered a robot vacuum cleaner, please send us a clear picture of the product.

We will do our best to help you.

In addition to the outer packaging, our products are also provided with an inner protective film. If the packaging is damaged, open it to see if the product is damaged. If it is intact, you can still use it. If the product is damaged, please contact our customer service within 48 hours of receiving the product by sending an email to sales@autronic.ch. Our customer service will reply to your email within 24 hours.

After the parcel service provider has made the first delivery attempt to your address, you can contact the respective parcel service provider and ask them to deliver your parcel to the nearest collection point.

Your package will be delivered to a safe location where you can pick it up at your convenience.

You will receive a tracking number from our parcel service within 1-2 working days after your order has been successfully placed. If you have not received your tracking number, please contact us and we will take care of it immediately.

If you have not received your order and do not have a tracking number, please contact the parcel service provider first. GLS will then have more detailed information about the status of the delivery.

All orders are shipped by Autronic AG in Switzerland.

Within 1-2 working days of your order, you will receive a tracking number from our parcel service provider by email with information on how to track your parcel.

If you place your order on a weekend or holiday, it will be shipped the next business day, so please allow extra days for tracking information to arrive.

To track your package, enter your tracking number on the website of the respective parcel service provider.

Although we strive to ensure smooth shipping, our parcel service partner currently only delivers to Switzerland and Liechtenstein.

Shipping is free in most regions. In Switzerland, we deliver to most regions with our parcel service partner.

See the details for more information on the regions we now support.

Don't worry. All our orders are accompanied by a delivery note only and this document does not contain any pricing information.

If you would like an invoice for your order, just contact us and we will be happy to help you.