Privacy Policy

introduction

Our privacy policy was updated in February 2020 and takes effect on the same date. We are committed to protecting your personal data and ensuring that it is not misused.

By sharing your personal information with us and by continuing to use our websites and related products, you acknowledge that you have read and understood the terms of this Privacy Policy. We take responsibility for the personal information we collect about you and strive to be transparent and give you control over how we handle that information.

If you have any questions, comments or concerns about any aspect of this Privacy Policy or Dreame’s handling of your information, please email our Privacy Team at aftersales@dreame.tech .

Data protection principles

Privacy policies can be complicated. We have tried to make ours as clear and understandable as possible. To help you with this, we have also summarised how we handle your personal data in our privacy principles below. These principles underline our commitment to protecting your privacy rights and handling your personal data correctly, as you would expect.

We only collect and use the personal information we need to provide and improve our services, products and customer experiences.

We only ask for or collect the personal information we need to provide and improve the service, products and experiences our customers expect.

This ensures that your personal data is always protected.

We give you control over the personal information we hold about you to ensure it is accurate and reflects your preferences.

Make sure your personal information is always safe and secure.

We are fair and transparent about how we use the personal information we hold.

We only use your personal data for the purpose for which you have entrusted it to us.

We will never sell your personal information and will only share it as described in our privacy policy or when you ask us to.

We respect your choices and will notify you if there are important changes that affect your personal information or the way we use it.

We take responsibility for the personal data we hold about you.

Types of data we collect

In order to provide you with our services, we ask you to provide us with personal information that is necessary to provide those services to you. If you do not provide us with your personal information, we may not be able to provide you with our products or services.

We collect only the data that is necessary for the specified, explicit and legitimate purposes and only process it further in a manner that is compatible with those purposes. We may collect the following types of data (which may or may not be personal data):

Log Data: Information related to your use of certain features and websites. Examples: cookies and other anonymous identification technologies, IP addresses, network request information, temporary message history, standard system logs, crash information.

In order to provide you with products or services and ensure your satisfaction, we collect information such as customer name, telephone number, address and payment details.

We may also collect other types of information that cannot be directly or indirectly identified as an individual and that is aggregated, anonymized or de-identified.

Use of your personal data

Personal data is collected to provide you with services and/or products and to comply with the laws that apply to us. You hereby consent to our processing of personal data for the purposes set out in this Privacy Policy and to our affiliates (operating in the communications, social media, technology and cloud sectors) and third party service providers.

We may use your personal information for the following purposes: providing, processing, maintaining, improving and developing our goods and/or services to you, including providing customer service and support on your device or through our websites.

Communicating with you about your device, your services or general questions, such as updates, assistance with customer inquiries, information about our events, notices.

Analyzing and developing statistical information regarding the use of our products and services in order to improve our products and services.

Storing and maintaining information about you for our business operations or legal obligations.

Here you will find further details about how we use your data (which may include personal data):

Sending communications. From time to time, we may use your email address to send you important notices, such as notices about purchases and changes to our terms, conditions, and policies.

Transfer to our group companies and external service providers

To ensure smooth business operations and to provide you with the full functionality of our products and services, we may from time to time share your personal information with other Dreame affiliates (in communications, social media, technology or cloud) or with our third-party service providers. These service providers are our shipping providers, delivery providers, telecommunications companies, data centers, data storage, customer service providers, advertising and marketing service providers, agents acting on behalf of Dreame, [affiliates and/or other third parties] (collectively, "Third-Party Service Providers"). Such third-party service providers process your personal information on behalf of Dreame or for one or more of the purposes set out above. If you no longer consent to us sharing this information, please contact us at service@dreame.tech .

Company : DREAME INTERNATIONAL (HONG KONG) LIMITED

Address: 17th Floor, Leighton Centre, 77 Leighton Road, Causeway Bay, HONG KONG